Shop Policies
At Matt Reavis Minerals, we strive to provide our customers with the highest quality gemstones and ensure their satisfaction with every purchase. We understand that sometimes, unforeseen circumstances may arise, and you may need to return an item. Please read our shop policies on returns carefully to understand our guidelines and procedures.
Returns for Damaged or Broken Items
We take great care in packaging and shipping our pieces to ensure they arrive in pristine condition. However, if you receive an item that is damaged or broken, we will gladly accept a return and provide a refund or replacement.
To initiate a return for a damaged or broken item, please follow these steps:
- Contact our customer support team within 48 hours of receiving the item to report the damage or breakage.
- Provide clear photographs of the damaged or broken item, clearly showing the issue.
- Our customer support team will assess the situation and provide further instructions on returning the item.
- Returning the item is not always necessary, each situation is different. If a return is not necessary you will be issued a refund or replacement depending on your preference
- Once an item has been returned you will receive a refund, or replacement. Refunds are issued through your payment processor and can take a few days or more to post in your account. That is beyond our control.
Returns for Reasons Other than Damage or Breakage
Due to the unique nature of minerals and their individual characteristics, we do not accept returns for reasons other than damage or breakage. Each gemstone in our collection is one-of-a-kind, and we believe that its beauty lies in its uniqueness.
We encourage you to carefully review the product descriptions, photographs, and any additional information provided before making a purchase. If you have any questions or need further clarification, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you make an informed decision.
Contact Us
If you have any questions or concerns regarding our shop policies on returns, please feel free to reach out to our customer support team. We are available to assist you and provide any necessary guidance.
Thank you for choosing Matt Reavis Minerals. We appreciate your understanding and cooperation regarding our shop policies on returns.